ok, my computer will not load anything, no sound, no drives, nothing but the desktop. it will open widows and software. norton auto protect was shut off not by me, and it wont turn back on. the internet wont load, my widows restore points were erased. it is not on diagnostic mode, for i have checked that a million times. what could be the problem? i admit i was on a site i shouldn't have been on, and some how i contracted a trojan. but this trojan i removed manually in diagnostic mode. how can i fix it?????
Plz help!!!!!!!?liveupdate
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Your computer is mess up and windows files corrupted. You have to reinstall windows operating system. Remember first thing to do, is to install free antivirus, antispyware and firewall before doing anything else on internet.
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I think you computer got serious infected and corrupted by trojan/virus.
Just even if onje trojan get in your system, doesnot mean that the problem is solved by manual removal. It shows how unprotected your system is and may have been infected by many more viruses/trojans.
One main symptoms is that it would not allow norton antivirus to start to prevent it updating so that norton may remove it afterwards.
STEP1
What antispyware you have use ? If not, use following free one (both):-
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